C/V

Professional Experience

2013 - Present

GRAPHIC DESIGNER

Heather Roth Design

Creating brand solutions for small, independent businesses.

I provide digital assets, including presentation templates, social media visuals, and business templates. I design print projects, including business cards and promotional materials.

2015 - Present

CLINICAL CARE COORDINATOR

SpartanNash

Grand Rapids, MI

Creating programs and providing care for patients with chronic conditions.

I provide medication therapy and diabetes disease management services for associates and families of a regional grocery store chain. I develop patient experiences to increase engagement, support behavior change, and improve health outcomes.

Education

2010 - 2013

FULL SAIL UNIVERSITY

B.S. GRAPHIC DESIGN

1994 - 1999

FERRIS STATE UNIVERSITY

B.S. PHARMACY

Professional Organizations & Engagement

AIGA [The Professional Association for Design], West Michigan, member

Design for Good, Wellhouse website team (2013)

MWUX [Midwest UX] Conference (2019)

Design Professionals Community

GR Designs Change, IxDA Grand Rapids, and Ladies that UX Grand Rapids

NWI [National Wellness Institute], member

MPA [Michigan Pharmacists Association], member

MPA Annual Convention and Exposition attendee (2016-2020)

Pharmacy Day at the Capitol: "Communication with Health Care Providers" (2015)

APhA [American Pharmacists Association], member

APhA-APPM Education Standing Committee (2020 - present)

MTM Telehealth SIG [special interest group], member (2019 - present)

APhA Marketing Content Development Program (2019)

APhA Annual Convention attendee (2007, 2017)

Professional Development

User Experience Research & Design Specialization; University of Michigan/Coursera (2020)

Human-Centered Service Design — Designing Moments that Matter; IDEO University (2019)

Design Thinking Course; In-person @ The Factory, Grand Rapids, MI (2016)

Creativity, Innovation, and Change; Penn State/Coursera (2013)

Design Action Lab; Stanford d.School (2013)

Design: Creation of Artifacts in Society; University of Pennsylvania/Coursera (2013)